Recruit E-Commerce Logistics & Ops Manager tại Hồ Chí Minh - Heineken Vietnam Brewery

ogistics & Operations Solutions for online channels and campaigns:
Develop and manage end-to-end operations solutions from orders to delivery for direct-to-consumer channels
Collaborate with eCommerce Key Account Manager & Partnership Key Account Manager to establish online-offline integration, driving continuous optimization in both customer services and cost to serve.
Drive the optimization in fulfillment solutions to deliver customers service level agreement and customers satisfaction
Develop distributors networks and upgrade distributors fulfillment capacity to meet the growing demands of eCommerce in different business models and different geography.
Manage offline operations for online campaigns of Food Delivery channel, in partnership with platforms, agency, brand and offline merchants.
Assess & control the quality of operations from agency, platforms following HVN requirements
Supply planning: Key contact point in Demand planning of eCommerce & Partnership following commercial plans and work with Supply Team and distributors/ retailers to ensure stock supply for online demands, especially during festive and mega campaigns
Data analytics & Reporting:
You will play a key role in tracking and reporting on key business performance & shoppers metrics that will help guide key business decision
Develop critical dashboards related to shopper's data to bring more actionable insights from data collections in different platforms
Internal Stakeholder Management
Strong collaboration with eCommerce & Partnership Key Account Managers to develop integrated online-offline plans.
Strong collaboration with distributors and offline retail stores network to drive sufficient fulfillment solutions
Drive continuous optimization assisting cost-to-serve and path to profitability analysis
Provide timely feedback to commercial leaders regarding performance, activities, and changing route to market, using relevant monitoring tools.
Drive a data driven way of working
Establishing new data views and metrics to support the business and providing suggestions for improvement throughout the value chain.
Build online shoppers understanding dashboards through strengthening data sharing approach in each partnership.