Recruit Road Logistics Customer Care Specialist tại Hà Nội - Kuehne + Nagel Viet Nam

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company.
The Road Logistics Customer Care Specialist has general responsibility to Site manager in customer service, Distribution, Sea/ Air import/ export custom clearance, order handling, truck planning, data, KPI control and supervise all activities related to distributions per assigned customers.
Maintain good relationship with customers/ internal customer and subcontractors
Your tasks and responsibilities
Understanding of coordinating process of import and export for truck transportation Ensure driver compliance on safety, receiving and delivery process.
Daily communicate with internal team, subcontractor, customer and relevant parties to get smooth operation in import/ export sea/air services.
Ensure that the work schedules are correctly implemented and that jobs are effectively assigned and properly completed.
Daily communicate with team, checking document (DO/CO, EIR receipt, BL, invoice/ packing list...), follow up CDF with sub-contract, handling custom clearance service.
Follow up and require driver to acquire 100% on time delivery and other agreed KPIs. Update daily operation report and KPI accurately and meet Kuehne + Nagel request.
Follow shipping instructions from sales department, destinations and customers. Follow the working instructions and SOP to full fill their job properly.
Conduct operation in line with SOPs, working instructions. Maintain team work, productive working environment.
Close file, do FSL, collect money.
Willing to work overtime / shift and ad-hoc task in case of need to complete service. Handle cross booking request from nominated and free hand customers.
Resolve, Report, Record complaints in professional manner. Train new employees if requested.