[REMOTE] ANALYST, IT SERVICE OPERATIONS - TEXAS

Magrabbit Vietnam Company

Hết hạn: 13/01/2022

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Requirements

** Candidate must be W2 and US Citizen

Essential Requirements

High school or equivalent diploma
Good experience with MS Office and MS Business applications
Strong knowledge of Dell Latitude System line
Good skills on Windows OS troubleshooting, diagnostic and configurationl
Practical knowledge with troubleshooting, diagnosing, and configuring network services
Practical knowledge of VOIP/Telephony systems
Weekend/Shift work required

Desirable Requirements

A+, MCP, or MCSE Certificate
ITIL V3 Foundation

work

Responsibilities

Solving technical issues from low to moderate level following reasonable service standards, often with the help of team members.
Mostly communicates within functional teams to provide updates on problem resolution.
Attempts to comprehend and make use of the technological and incident contact structures. Investigates technologies and processes with the help of internal resources and teammates.
Monitors and responds to data from tools and control systems, and uses the data to resolve outages and enhance processes.
To develop a knowledge base, reviews and analyzes company-specific and industry knowledge; can contribute to documentation and knowledge bases.
Works on tasks that are single-threaded, may work on multiple incidents or projects simultaneously depending on complexity
Usually receives confirmation from more senior team members to step ahead with complex system improvements.
May assist in problem recreation and root-cause analysis with senior staff
Complies to developed and enforced guidelines, recorded protocols, and technological improvements.
Adequately escalated more challenging instances to more senior team members.

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Position:

IT Technical Support Position

Location:

Austin, USA

Division:

MagRabbit USA

Contact details

email Please send your CV to:
Email: [protected info]

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Thông tin chung

Ngày hết hạn: 13/01/2022
Thu nhập: Thỏa thuận

Giới thiệu công ty Xem trang công ty

MagRabbit Inc., a certified minority business enterprise (MBE), was founded in 1990 and is headquartered in Austin, Texas. MagRabbit's three service groups, Global Service, Logistics Service and Products & Procurement Service, provide high quality products and expert services to its customers on a ...

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