Mô tả công việc
-Learning how to Deal with emails, faxes, booking/ system communication channels, correspondence checking (VIP's, regular guest, SPG's...), group allocations, and to respond to guest requests on a daily basis.
- Learning how to handle customer queries and complaints relating to the Reservations.
- Working closely with Front Desk and Operation Team to maximize Guest Satisfaction
- Attending the Daily Briefing with the team to communicate results, ensuring the information is accurate at all times.
Yêu cầu
- Degree in Hospitality is an advantage.
- Minimum 6 months of experience in the similar position in travel industry
- Excellent organization and planning skills.
- Strong experience of customer orientation, outstanding negotiation and communication skills.
- Computer skills: Word, Excel, Power Point
- Fluent in English and Vietnamese (both oral and written).
Quyền lợi
- Professional working environment.
- Meal allowance.
Thông tin khác
Địa điểm làm việc
- Quận Ngũ Hành Sơn - Đà Nẵng
Việc làm Đà Nẵng
Việc làm Ngũ Hành Sơn