Reservation AgentThe Grand Ho Tram
Nơi làm việc: Bà Rịa - Vũng Tàu
Ngành nghề: Tư vấn/ Chăm sóc khách hàng, Khách sạn - Nhà hàng, Kinh doanh, Lễ Tân, Nhà hàng khách sạn / Du lịch, Dịch vụ
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 20/08/2024
Hạn nộp: 30/09/2024
Mô tả công việc
Mô tả Công việc
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip's product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Accurate, professional, , friendly and courteous on all guest calls.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Ensure all activities performed within the department are in accordance with the company's business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip's product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Accurate, professional, , friendly and courteous on all guest calls.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Ensure all activities performed within the department are in accordance with the company's business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip's product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Accurate, professional, , friendly and courteous on all guest calls.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Ensure all activities performed within the department are in accordance with the company's business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Provide excellent guest service in handling high call volume while being proficient in the computerized reservations system.
Handle hotel room bookings via phone, email, online and group channels. Handle or coordinate bookings for other revenue centers which may include transportation, F&B, spa and golf
Maintain education on room availability, rate structure, pricing strategies, revenue management, and promotional programs.
Be fluent with a detailed level of knowledge about The Grand Ho Tram Strip's product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Maximize room revenue through the conversion of telephone calls and emails into sales as well as utilizing up selling techniques.
Be flexible in sales technique through offering the right product to the right customer at the right time.
Accurate, professional, , friendly and courteous on all guest calls.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Maintain close work relationships with other departments and their leaders to promote feedback and efficient operations.
Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
Ensure all activities performed within the department are in accordance with the company's business objectives, and established safety and security standards.
Keep leadership informed on a timely basis of any undue variance from expected results.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Yêu cầu công việc
Yêu Cầu Công Việc
One year working experience is preferred.
Vocational School Certificate is preferred.
Microsoft Office knowledge and computer skills required.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Organized, can multi-task, good problem solving skills and detail-oriented.
One year working experience is preferred.
Vocational School Certificate is preferred.
Microsoft Office knowledge and computer skills required.
Must present a well-groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally. Fluent in English is encouraged.
Organized, can multi-task, good problem solving skills and detail-oriented.
Quyền lợi được hưởng
Chế độ bảo hiểm
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Xe đưa đón
Đồng phục
Chăm sóc sức khỏe
Đào tạo
Nghỉ phép năm
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh
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Vị trí Reservation Agent do công ty The Grand Ho Tram tuyển dụng tại Bà Rịa - Vũng Tàu, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Reservation Agent hoặc công ty The Grand Ho Tram ở các link phía trên
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