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Mô tả công việc
Mô tả Công việc
Position Summary: taking care of daily requests/ bookings from Inbound staff
· Book all services belong to hotels: accommodation, meals, train ticket, overnight boat, speedboat ticket,...
· Follow up with supplier in order to get the final confirmation. Make sure one file incl. all confirmation from hotels and other suppliers.
· Ensure a smooth communication and cooperation with supplier and colleagues.
· Enquiries must be responded within 24 hours to maximum of 48 hours.
· Coordinate with other department to ensure all services are booked and ready for our booking and transfer to Sales staff, in order to confirm to agent.
· Follow hotels/suppliers payment terms and conditions.
· Follow internal pre-payment/deposit flow procedure.
· Remind hotels/suppliers issue the VAT invoice and send to the company.
· Using properly our Reservation system (key the detailed services and correct nett cost)
· Report regularly about any issues, problems to your supervisor or direct to Line Manager
· In case of complaints, be aware and follow the internal communication - flow system for complaints.
· Make sure out of e-mail replies are set up on leaves (>=2 days)
· Inform your Supervisor or Line Manager in case of sickness/leave in advance to ensure a proper assignment of colleagues to take care of your daily e-mail/tasks.
Yêu cầu
Yêu Cầu Công Việc
Job Requirements (i.e. education, work experience, skills, attitude)
· Desire to work in the Hospitality and Tourism industry.
· Intermediate in communication, interpersonal and team organization skills.
· Good negotiation skills and carefulness.
· Good at English (writing and speaking) and other languages (if there is).
· Able to work independently and in a team environment.
· Proficient in computer: Microsoft office, excel, internet and other useful software.
· Enjoy high pressure of work.
Benefits
· Attractive Income Negotiable
· Stable job. Friendly, professional working environment
· Colleagues friendly and helpful
· Health insurance and social insurance
· Review salary yearly
· 12 days' annual leave per year
· Career development will be offered commensurate with the responsibilities and qualifications
Quyền lợi
Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Thông tin khác
Bằng cấp:
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