Reservation Manager (Hanoi based)/ Quản lý đặt phòng (Hà Nội)InterContinental Ha Long Bay Resort & Residences

You will maintain a set of core operational standards that are followed through each day, e.g. Rooms on the Books, daily review of 'close-outs', daily management of all reservations systems.
You will ensure that all reservations are 100% accurate and are always completed in line with brand standards.
You will work towards achieving budgeted occupancy and ADR.
You will proactively manage all market segments to maximise room yield and exceed budget sales.
You will ensure effective selling strategies, rate management and monitoring of competitor performance to maximise room revenue.
You will assist with the weekly forecasting and annual budget submissions.
You will be knowledgeable of the hotel and group's facilities to maximise all sales opportunities.
You will be handling all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest's full satisfaction.
You will ensure that all information regarding a guest that may improve the quality of their stay is passed onto appropriate departments.
You will work closely and successfully with Sales, Marketing, Conferencing, Rooms, Revenue and Finance.