Reservation Manager/ Quản Lý Đặt Phòng

* Job Purpose:
- Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of GM, training,
responsible and perform any other duties might requested by GM
* Primary Duties:
- Having knowledge of entire Reservation Procedure according to International Hotel manual system.
- Responsible for Hotel and Local Reservations and Reservation - Links to Wyndham System
- Handling of correspondences, sorted - out letters, telexes, fax,
- Allocate daily tasks to Reservations staff
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Responsible for training staff
- Responsible for implementation of policies and procedures.
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
- Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff
- Responsible for various Production reports and supply to each department concerned.
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Ensure special handling of repeats guest and very VIP guest.
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention to the DOSM when the hotel availability status be changed and prepare for necessary action.
- Responsible for work schedule
- More details in the interview.