Reservation Supervisor

- Receive, process and channel all incoming and onward room reservations.
- Respond to all room reservations by telephone, fax or email immediately, accurately and professionally.
- Input all Reservations received on a daily basis in the computer.
- Handle FIT bookings.
- Follow-up all booking orders from travel agencies, letters of authorization from companies and airline vouchers from airlines that have noted irregularities for easy processing of the guest folio and for billing purposes.
- Upsell guestrooms whenever possible.
- Cross-sell other products and services of the hotel.
- Promote various hotel packages and promotions whenever appropriate.
- Minimum of two years in similar capacity
- Remarkable experience in front office and reservations