RESERVATION SUPERVISOR

Heritage-line

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 29/06/2024

Chi tiết công việc
Giới thiệu công ty

Mức lương: Cạnh tranh

Loại hình: Toàn thời gian

Chức vụ: Quản lý

Kinh nghiệm: 5 năm

khách sạn hospitality english

Mô tả công việc

Mô tả Công việc
- Lead and manage the reservation team on daily and strategic performance for reseller and consumer segment
- Implement tailored monitoring tools, records, processes to be on top of the daily and monthly performance of the team and in order to evaluate the individual performance of each team member
- Support in the decision-making process within the reservation team in regards upsell, discount, cross sell and other yield relevant offers / activities to improve the performance of the business
- Monitors closed daily/weekly/monthly incoming emails, requests, proposals, bookings etc
- Is on top of conversion processes including recording, follow up and set KPI. Is also able to evaluate conversion figures for management reports
- Monitor forward (OTB) occupancy and revenue and compare to budgets and KPI figures and liaise closed with the HOD to manage the inventory
- Monitors quality of the individual team members (response rate, follow up rate, quality of proposals, etc)
- Own handling and management of assigned allocations, group and charter bookings as well as the materializations of collecting groups. Involves with difficult FIT bookings to submit best possible proposals.
- Be on top the management of any offer and its correct application of it as well as the recording of promotional booking in reporting templates
- Partakes in the strategic development of the workflow, system development, system implementation and overall improvement to a more digital working environment
- Monitors closely the inventory in regards of OTA sales
- Ensure that reservation data is provided to other stakeholders with details, correct content on time (operation department, accounting, etc)
- Support with other tasks/topics related to the department and assigned by HOD
- Daily reports / record of reservation team to manage the individuals
- Weekly reports and reviews with HOD
- Monthly reports to HOD about core business figures / performance indicators
- Alert to HOD discrepancies between budget/targets/actuals on a forward approach regards occupancy.

Yêu cầu công việc

Yêu Cầu Công Việc
· Tertiary studies in tourism Hospitality, Economics or Business preferred
· Knowledge of tourism and international service standards
· Very organized and structure.
· Multi-tasking talented
· Minimum 5 years working experience (in hospitality) in a reservation department
· Very good experience in reservation systems
· A plus is knowledge it OTA management
· Experienced in the management of inventory
· Team management
· Excellent - Written and spoken English & Vietnamese
· Very good - reservation and/or inventory management
· Very Good - Communication and interpersonal skills
· Very Good - MS Office (EXCEL, Word, Outlook)
· Flexibility to work overtime if requested
· Ability to work under pressure and be able to work multi-taskings

Quyền lợi được hưởng

Chế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Nghỉ phép năm

Thông tin khác

Bằng cấp:
Đại học
Độ tuổi:
Không giới hạn tuổi
Lương:
Cạnh tranh

Nộp hồ sơ liên hệ

Heritage-line

Giới thiệu công ty Xem trang công ty

Heritage-line Halong là 1 trong 5 chi nhánh của Tập đoàn Heritage-line: Tp. Hồ Chí Minh, Lào, Campuchia và Myanma. Là một trong những đơn vị đầu tiên hoạt động trong ngành dịch vụ lưu trú tàu nghỉ đêm trên Vịnh, Heritage-line đã trở thành thương hiệu uy tín trên phân khúc thị trường khách hàng cao ...

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