Reservations agentsFour Seasons Resort The Nam Hai, Hoi An
Nơi làm việc: Quảng Nam
Ngành nghề: Quản trị kinh doanh, Tư vấn/ Chăm sóc khách hàng, Thư ký - Trợ lý, Khách sạn - Nhà hàng, Giao Dịch Khách Hàng, Kinh doanh, Bộ Phận Hỗ trợ
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 07/05/2024
Hạn nộp: 08/06/2024
Mô tả công việc
Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers.
Respond according to the crisis management plan to any resort emergency or safety situation.
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager.
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers.
Respond according to the crisis management plan to any resort emergency or safety situation.
Yêu cầu công việc
Fluent English skills
At least 1 year experience in Reservations
At least 1 year experience in Reservations
Quyền lợi được hưởng
Professional working environment
Provide meal, uniform and transportation from Danang
Extra healthcare insurance and accident insurance
Benefits as per law and Four Seasons regulations
Provide meal, uniform and transportation from Danang
Extra healthcare insurance and accident insurance
Benefits as per law and Four Seasons regulations
Nộp hồ sơ liên hệ
Four Seasons Resort The Nam Hai, Hoi An
Giới thiệu công ty
Four Seasons Resort The Nam Hai, Hoi An việc làm
Khối Hà My Đông B, phường Điện Dương , Thị xã Điện Bàn , Quảng Nam, Việt Nam
Quy mô: Từ 101 - 500 nhân viên
Vị trí Reservations agents do công ty Four Seasons Resort The Nam Hai, Hoi An tuyển dụng tại Quảng Nam, Joboko tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về Reservations Agents hoặc công ty Four Seasons Resort The Nam Hai, Hoi An ở các link phía trên
Giới thiệu công ty
Four Seasons Resort The Nam Hai, Hoi An việc làm
Khối Hà My Đông B, phường Điện Dương , Thị xã Điện Bàn , Quảng Nam, Việt Nam
Quy mô: Từ 101 - 500 nhân viên