Reservations Executive

● Make arrangements with local service providers to provide effective and timely delivery of itineraries
● Coordinate travel arrangements where necessary with other offices and agents.
● Revert proactively to the Sales team and other Khiri departments as necessary.
● Nurture excellent relationships with local service providers, other Khiri entities, and clients
● Advise on weather conditions, restaurants, tourist attractions, local festivals etc.
● Provide information on customs and immigration regulations, papers, passports, vaccinations, exchange rates etc. to international travelers.
● Issue, gather and prepare documents required for each itinerary as required by agent criteria
● Thorough understanding of the Khiri Travel products and a good knowledge of Khiri partners.
● Brief tour leaders/guides on their upcoming trips, stressing client's expectations and special needs.
● Make contact with clients at regular intervals during their programs
● Local guide quality control by troubleshooting and working with them regularly
● To resolve proactively any complaints, queries, and concerns regarding services
● Other tasks as directed by Supervisor/Manager.
Sustainability
● Be aware of and have access to Khiri Travel's sustainability policy
● Ensure that the Travelife standards are consequently met.
● Ensure that clients are aware of sustainable alternatives concerning accommodation and excursions.
● Contribute to an action plan and propose new initiatives to improve sustainability of Khiri operations
● Ensure that clients are aware of sustainable alternatives concerning transport.
● Measure and take into account client feedback and make improvements where possible, including sustainability aspects