RESORT MANAGER - PHÓ TỔNG QUẢN LÝ KHU NGHỈ DƯỠNG

Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
Recommend or initiate any HR related actions where needed
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities
Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts
Act as public relations representative to raise awareness of the hotel and brand in the local community
Drive team member involvement in community organizations, activities, and businesses
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint
Perform other duties as assigned. May also serve as manager on duty
Help the General Manager in the development, implementation,n and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential, and profitability
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalt