restaurant hostess/ Lễ Tân Nhà HàngKhách sạn Pullman Hanoi

Greet guest in a friendly and professional manner,
Taking the reservation, record the information (name of party, number of people, time, telephone, and special requests), answer the telephone correctly, welcome guests who approach the entrance and use the guest's name as much as possible and recognize the guest of long-stay in.
Clarify the guest's reservation and seat them if their table is ready with ladies first. Always at Host person stand when there is no seating guest.
Describe menu selections correctly to the guests
Call all in-house and outside guests or more to reconfirm time and number at the start, check to make sure all pre-set menus are printed.
Host person to place napkins on guests' laps, introduces the captain to the table
When the room is full and there are guests waiting to be seated: inform the guest and give them estimate of wait time, direct them where they can wait, follow the waiting list as tables open up).
Walk through the restaurant section to talk the guest and get the feedback from them.