restaurant service/ Nhân Viên Phục Vụ Nhà Hàng

- Welcoming guests and presenting them with a menu in a friendly and timely manner
- Informing guests about special items and menu changes / availability
- Assisting guests with recommendations, taking into consideration their preferences and our most profitable items
- Accurately note food and beverage orders using the provided order slips, relaying them to the kitchen and/or bar and entering them into the POS
- Consistent quality in preparation of drinks
- Setting up the table with the correct cutlery and condiments pertaining the guests order
- Delivering the ordered items in a timely manner
- Checking with customers to make sure they are enjoying their meal and taking appropriate action to correct any problems
- Checking with customers if they have finished their meal and clean / remove dishes
- Accurately prepare, collect, and control bills and customer payments
- Maintain consistent and excellent standard of cleanliness in all aspects of the restaurant
- Perform regular cleaning duties
- Performing regular control and maintenance of Mise-en-place for smooth operation
- Table set up
- Cutlery and napkins
- Items for drink preparation
- Condiments
- Consistent cleaning and polishing of glasses and teapots
- Handing over shift in a clean, completed, and organized manner
- Be informed about the menu items and their ingredients and preparation times
- Maintain and replenish stock levels by placing timely orders
- Front and back of house
- Maintain personal hygiene and grooming standards
- Ability to deal with and correctly respond to customer complaints
- Must attend all scheduled training and development sessions
- Follow and apply procedures, lessons, and information learned during training
- Collect reviews and likes for Facebook and TripAdvisor