Restaurant Manager/Quản lý nhà hàng (base in Halong)

As Manager, you lead the daily operation, while being actively involved in the day-to-day restaurant activities. You aim to prevent problems from occurring, by continuously looking for ways to optimize the restaurant operation and service delivery. You ensure that the La Baguette team respects and lives up to the InterContinental standards and service behaviors.
You connect with guests by engaging them through meaningful interaction, resulting in positive and long-lasting guest relations.
- You ensure colleagues are driving excellence the IHG Winning Way and InterContinental Brand Orientation
- You responsible to connect all colleagues in order to build the whole team together and work collaboratively
- Look for opportunities to positively surprise guests, through small or large gestures and acts of kindness. You are empowered to be generous with guests and you know how and when to curate decadent moments.
- Lead by example in making personalized menu recommendations to guests for both food and beverage items.
- You have the knowledge to solve problems on the spot and take immediate service recovery actions if necessary. You always follow up on guest issues as part of the service recovery process and review steps taken afterwards to continuously improve the operation.
- You have professional knowledge about suggestive selling and upselling techniques, while also possessing the ability to transfer this knowledge to the rest of the team.
- You are participating to Restaurants & Bars revenue meetings and a monthly Profit & Loss meeting in order to make sure targets are set and achieved by the team
- You ensure the service flow as seamless as possible, by using the available resources and systems.
- Supervise shift for opening, closing and cash flow recording through the Point of Sale, this includes reviewing POS's daily sales reports and cash collection at the end of the day.
- You are responsible for managing the recording of transactions and orders through the Point of Sale system during operation, by monitoring the input and ticket handling.
- Ensure that training sessions are planned, carried out and recorded accordingly to the InterContinental standards.
- Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
- Manage the workload and when necessary you are pro-active in asking for support from other food and beverage colleagues in the resort.
- Ensure the daily operation runs smoothly and that team members are aware of their role and responsibilities in order to do so.
- You are well arranging to manage the inventory control, breakage, spoilage, temperature logs and cleaning tasks. You make sure that all recordings are documented, stored properly and irregularities are reported to the management.
- Maintain all equipment and furniture are in pristine condition and do the defect list accordingly
- Be responsible for meeting the HACCP standards and actively check cleanliness in both front and back of the house, to make sure standards are being met.
- Always live up to the standards set by the Regent brand, by assuring you know the standard operating procedures and making sure that they are respected by the team.
- Pay attention to small details, which visually expresses in a spotlessly clean workspace, outstanding services and a well-groomed team
- You manage employee satisfaction and are responsible for the team. This includes assuring that colleagues do not work unnecessary over time, have their daily lunch or dinner break and work reasonable shifts