Restaurant Manager | Quản Lý Nhà Hàng

* Role
- The Outlet Manager will lead the daily operation of assigned outlets, ensuring exceptional guest experiences, efficient team performance, revenue growth, and compliance with Aman standards.
* Responsibilities
- Manage daily outlet operations and maintain Aman service standards.
- Support the F&B Manager and represent the department in meetings when required.
- Prepare accurate reports, correspondence, and monthly outlet performance updates.
- Assist in developing and implementing F&B policies and operational improvements.
- Coordinate group dining, special events, and entertainment arrangements.
- Ensure outstanding guest service by building relationships, handling requests, and resolving complaints promptly. Identify opportunities to enhance guest satisfaction and operational efficiency.
- Support the team during busy service periods and lead by example.
- Promote hotel products and maximize revenue through upselling and suggestive selling.
- Maintain thorough knowledge of resort facilities, menus, and services.
- Ensure compliance with health, safety, security, and emergency procedures.
- Report hazards, incidents, and guest feedback in accordance with company procedures.
- Maintain cleanliness, hygiene, and proper maintenance standards throughout the outlet.