RESTAURANT MANAGER

RESTAURANT MANAGER
About the Role
Wrap&Roll is moving beyond its traditional fast-casual format to introduce a new casual dining concept with a stronger emphasis on hospitality, personalized service, and attention to detail.
We are looking for an experienced and passionate Restaurant Manager to lead the pre-opening and launch of this new concept, build a high-performing team, and deliver a distinctive, customer-focused dining experience. The ideal candidate is genuinely passionate about hospitality, takes pride in understanding and anticipating guest needs, and inspires the team to put customers at the heart of every decision. This is an opportunity to shape the guest experience, establish strong operating standards, and contribute to Wrap&Roll's continued expansion.
Key Responsibilities
1. Pre-opening & Launch
Lead pre-opening preparation and launch, including recruitment, training, operational readiness, and service standards.
Coordinate with relevant departments to ensure a smooth and timely opening.
Establish operating procedures and prepare the team to deliver an outstanding guest experience from day one.
2. Hospitality & Customer Experience
Deliver an elevated casual dining experience through warm, attentive, and personalized service.
Foster a genuinely customer-oriented culture, ensuring the team understands, anticipates, and responds to guest needs.
Maintain high standards of hospitality, consistency, and attention to detail at every customer touchpoint.
Monitor customer feedback and lead effective service recovery and experience improvements.
3. Team Leadership & Development
Recruit, train, coach, and develop a high-performing restaurant operations team.
Foster a positive team culture with strong morale, teamwork, and accountability.
Maintain service standards and team performance across shifts, including peak periods.
4. Operations & Business Performance
Oversee daily restaurant operations and coordinate closely with the kitchen team.
Monitor sales, profitability, labor cost, and other key performance indicators.
Translate business results into actionable plans to improve customer satisfaction, productivity, and financial performance.
5. Innovation & Continuous Improvement
Introduce new ideas to enhance hospitality, service delivery, and operational efficiency.
Identify opportunities to improve the guest journey and overall restaurant performance.
Lead change initiatives and ensure new practices and standards are effectively adopted by the team.
Requirements
[3+] years as a Restaurant Manager, or in an equivalent role in casual dining, full-service or hospitality.
Experience in casual dining, full-service restaurants, or high-service hospitality concepts is preferred.
Strong hospitality mindset and passion for customer service and team development.
Solid understanding of restaurant P&L, operational KPIs, and cost management.
Strong leadership, communication, and change management skills.
Innovative, improvement-focused, detail-oriented, and able to perform under pressure.
Has managed a team of [15+] people.
Fluency in English is required.
Why Join Us?
Play a key role in launching a new dining concept and shaping its guest experience from day one.
Take ownership of restaurant operations, team development, and business performance.
Grow with Wrap&Roll's expansion, with potential opportunities in multi-outlet management and broader operations leadership.