![Grand Mercure Hanoi](https://i-vn.joboko.com/images/logo/202208/grand_mercure_hanoi.jpg)
- Chi tiết công việc
- Giới thiệu công ty
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
• Ensures consistency in providing luxury quality of service, food and beverage to the guests.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Be knowledgeable of the hotel's offerings, special events or promotions to provide most up-to-date information and accurate information to guests.
• Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food-beverage pairings to enhance guests' dining experience.
• Ensures opening and closing checklist are completed on a daily basis.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all guest warmly upon arrival at the door and escort them to the table
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Take order from the guest, ensure all the items are correct, note down and communicate all the special request, show the efforts of upselling
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons' table at the correct temperature
• Try to remember individual guest's names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Handling complaints and resolving service 'Glitches', keep Manager on Duty updated and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
• Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
• Be knowledgeable of the hotel's offerings, special events or promotions to provide most up-to-date information and accurate information to guests.
• Be the Champion in menu knowledge of the restaurant and delivers stellar recommendations and food-beverage pairings to enhance guests' dining experience.
• Ensures opening and closing checklist are completed on a daily basis.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
• Greet all guest warmly upon arrival at the door and escort them to the table
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Take order from the guest, ensure all the items are correct, note down and communicate all the special request, show the efforts of upselling
• Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons' table at the correct temperature
• Try to remember individual guest's names and their preferences to extend a personalized service
• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
• Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
• Handling complaints and resolving service 'Glitches', keep Manager on Duty updated and keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
Yêu cầu công việc
• High school Graduation (minimum
• Additional certification(s) in Food & Beverage will be an advantage
• Experience in restaurant or hotel will be an advantage
• Good reading, writing and oral proficiency in English language
• Experience in Micros, MC, MS Office will be an advantage
• Good communication and customer contact skills
• Good communication of English
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Additional certification(s) in Food & Beverage will be an advantage
• Experience in restaurant or hotel will be an advantage
• Good reading, writing and oral proficiency in English language
• Experience in Micros, MC, MS Office will be an advantage
• Good communication and customer contact skills
• Good communication of English
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
Quyền lợi được hưởng
Follow to the policy of Hotel & Accor
Thông tin khác
Số lượng
10
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
31/[protected info]
10
Nơi làm việc
Quận Đống Đa - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ
Resort/ Khu Du lịch
Nhà hàng/ Bar/ Pub
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
31/[protected info]
Nộp hồ sơ liên hệ
Nhân sự
Nhà tuyển dụng chưa xác minh thông tin. Nếu bạn thấy tin tuyển dụng không đúng hoặc có dấu hiệu lừa đảo, hãy gửi phản ánh đến chúng tôi
Giới thiệu công ty
Xem trang công ty
Grand Mercure Hanoi offers 5-star experience and immerses you in the authentic Vietnamese culture with a sense of contemporary chic. From business to leisure, with family, friends or colleagues, our guests are able to experience and participate in our first-class services and well-design...
Quy mô công ty
Chưa rõ
Việc làm tương tự
Công ty TNHH Aeon Delight Việt Nam
Thoả thuận
19/07/2024
Hà Nội
Solaria Boutique Hotel
Từ 10 triệu VNĐ
23/07/2024
Hà Nội
CÔNG TY TNHH MAD MONKEY VIỆT NAM
Thương lượng
09/07/2024
Hà Nội
Công ty TNHH Thương Mại và Du Lịch Song Long
7 - 9 triệu VNĐ
18/07/2024
Hà Nội
SHIFT GEARS VIETNAM
10.000.000đ - 15.000.000đ
21/07/2024
Hà Nội
CÔNG TY CỔ PHẦN THỰC PHẨM VÀ DỊCH VỤ MY WAY
7 Tr - 8 Tr VND
26/07/2024
Hà Nội
hỗ trợ doanh nghiệp
Giải thưởng
của chúng tôi
Top 3
Nền tảng số tiêu biểu của Bộ
TT&TT 2022.
Top 15
Startup Việt xuất sắc 2019 do VNExpress tổ chức.
Top 10
Doanh nghiệp khởi nghiệp sáng tạo Việt Nam - Hội đồng tư vấn kinh doanh ASEAN bình chọn.
Giải Đồng
Sản phẩm công nghệ số Make In Viet Nam 2023.