Retail Assistant - Kate Spade New York

BROAD FUNCTION OF JOB
To comply with and reinforce company's philosophy of "PUTTING PEOPLE FIRST" and to provide overall direction based on company's mission of "Number One Department Store in Hochiminh City". To comply with the current laws/ regulations; To be customer-oriented by caring safety and hygiene, etc.
Provide good customer service, sell and promote merchandise and services of the store. To also provide professional advice on personal image and fashion trend, wardrobe-coordination and use of products, etc. Monitor and execute sales strategies to achieve sales targets. Supervise and train a team of retail staff to achieve sales, profits and stock targets.
DUTIES AND RESPONSIBILITIES
Sales/ Customer Service:
- Apply company's service standards daily - Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.
- Keep up-to-date store information and product knowledge and sell and promote merchandise and services of the store.
- Practice complementary sales (i.e., recommend tie to go with shirt)
- Provide the highest level of customer service.
- Work with team to achieve sales target.
- Complete transactions on POS system & control daily cash-in & cash-out.
Stock Control:
- Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.
- Return any damaged stock according to procedures.
- Assist in physical stock-taking.
- Receiving and check quantity, quality, sizes and price tags of stock.
Housekeeping and Merchandise Display:
- Keep sales area clean and tidy, pick up/ dispose (any) litter.
- Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.
- Ensure that merchandise on display is neat and orderly.
- Assist in promotion/ festive merchandise display.
Security:
- Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.
- Carry out changing room control procedures.
Market & Customers' Information:
- Feedback to superior on the demand of merchandise.
- Feedback on customer comments regarding quality, usage, prices etc.
Administrative Procedures:
- Understand and handle customer's request of issuing invoice & tax refund.
- Replenish stationery supplies (bags, wrapping paper etc)
- Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record etc.
- Any other duties as and when assigned by the company.