Revenue Assurance & Billing Specialist

About the role:
Reporting directly to the Revenue Cycle Manager, this role is responsible for the development and roll out of a Revenue Assurance process for recruitment product lines and the ongoing development and continuous improvement in a measurable way. This role will work closely with the O2C Manager and will be responsible for the functional "HOW" the team operates with authority to direct and adjust processes as required. This is a great opportunity and a high-profile role which the individual can develop the department within a growing organization whilst improving and maintaining a high billing accuracy rate and providing clear visibility to leadership. You will also play a crucial role in ensuring accurate and timely billing processes. You will be responsible for managing the customer ledger, invoicing clients, and resolving billing-related inquiries. This position requires a keen eye for detail, strong organizational skills, and a commitment to maintaining the highest level of customer satisfaction.
Day-to-day, you will:
1. Revenue Monitoring:
• Implement and maintain robust processes to monitor revenue streams and ensure accuracy in billing and invoicing.
• Conduct regular audits of financial data to identify discrepancies and potential revenue leakage.
2. Invoicing & Billing Accuracy:
• Prepare and send invoices to customers accurately and on time.
• Monitor billing cycles and ensure adherence to company billing policies
• Collaborate with the billing team to ensure that customer invoices accurately reflect the products/services delivered
• Verify and analyze billing data to identify errors and discrepancies and take corrective actions.
3. Contract Compliance:
• Review customer contracts to ensure adherence to pricing structures and terms.
• Work closely with the legal and sales teams to resolve any discrepancies between contractual agreements and actual billing.
4. Customer Ledger Management & Customer Communication:
• Maintain the customer ledger, including updating customer information and billing details.
• Reconcile customer accounts to ensure accurate records, ends, patterns, and anomalies in financial data to proactively address potential issues.
5. Process Improvement:
• Identify opportunities to streamline billing processes and improve efficiency.
• Continuously assess to enhance revenue assurance processes to minimize errors and improve efficiency.
• Collaborate with cross-functional teams to implement best practices to enhance billing accuracy and optimize revenue-related workflows.
6. Reporting:
• Generate and present regular reports on revenue performance, highlighting key metrics.
• Analyze billing data to identify trends and areas for improvement.
7. Any Ad-Hoc duties which fall under the Revenue & Billing remit.