Reverse Logistics Intern

Act as a liaison with the 3PL's and OnPoint.
Work with the management team of 3PL's about complaint response time, and return order operation process.
Push 3PL receiving return order.
Find solutions close issues, follow, and build up long term process.
Weekly review of KPI performance and ongoing issues.
Check and quote Commercial if additional services outside the contract arise that Brand requires.
Feedback adhoc from Key Account Management (request checking, take video from Warehouse).
Control standard packing to feed back for Customer Service.
Notify Onboarding plan to 3PLs so that the Warehouse can prepare operating capacity, control orders generated and plan to request additional Service Level Agreement extension.
Control the shipping units at each 3PLs warehouse to pick up order on time.
Other duties as assigned.