Risk & Fraud

Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.
Responsible for making sound judgements and decisions on the alerts in accordance with the operating guidelines and procedures to prevent and minimize fraud losses.
Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
Proactive escalation and follow-up on resolving system incidents and fraud incidents.
Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan
Extensive experience in detecting and analyzing fraud at the individual transaction level as well as across large data sets
Develop and implement technological solutions/systems/tools within the scope of risk management in accordance with the operational orientation of OpenCommerce Group's products and services related to digital wallets transactions, promotional campaigns, international cards payment...
Coordinate with other teams/departments to implement and fully comply with digital wallet and payment processing rules/regulations of the State Bank of Vietnam and the International Card Organization.
Participate in the development of policies, regulations, processes and guidelines on risk management operations (e.g., Credit Risk, Fraud, Finance)
Responsible for shift/daily/weekly reports.
Develop team members to strengthen their technical and soft skills to identify, analyze, evaluate, and respond to risks.