Risk Operations Analyst

Get to know our Team:
As a Risk Ops Analyst, you will have the opportunity to carry out fraud and transaction monitoring (AML) related to investigation.
This role involves proactive analysis, development, and implementation of strategies to detect, prevent, and minimize fraud and risk activities.
Proactively contribute to the identification of system improvements, new strategies, automation & technologies related to fraud prevention.
The ideal candidate is self-driven, with a positive attitude, experience in the payment environment, and amazing soft skills.
The day-to-day activities:
Functional - Support our customers & fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
Responsible for processing AML investigations end to end, from initial referral through to the outcome of the case.
Processing and concluding AML investigations allocated in a timely manner within agreed TATs whilst maintaining Quality Control/Quality Assurance results in line with Group and local expectations.
Ensure all transactions are in compliance with financial regulations
Responding to chargeback requests from issuing banks.
Work on KYC and KYB cases
Perform risk analysis on transactions to determine if there are any fraud patterns
Conduct investigations on drivers/passengers based on chargeback received.
Analyze chargeback received to identify fraud patterns and trends.
Clear the Payment Risk and Chargeback queues - Tickets related to fraudulent charges, escalations on decline payments due to elevated Risk factors and review on potential elevated risk customers.
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Support our customers; fraud prevention efforts by using our products to monitor suspicious activities for online banking, mobile banking and other payments technologies;
Clear the payment risk and chargeback queues - (general) tickets related to payments, customers & taxi drivers on a daily basis;
Run investigations regarding payments that are unsuccessful;
Manually process payments and update booking details;
Liaise with other departments when required;
Work on phone and emails channels
Ensure that work is completed in accordance with established procedures and standards;
Acquire and update knowledge on procedures related to relevant processes;
Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests;
Process work as requested by Team Leader/Manager;
Participate in team meetings, activities, promote team spirit.
Show dedication and ownership of clearing the GrabPay queues - adhere to Service Levels.
Handle GrabPay escalations internal / external and queries related to payment gateway.
Provides coaching, advice and guidance based on case findings.
Participates in meetings and presentations or other designated special projects as assigned by department management.
Other duties as assigned by Management or reporting Supervisor.
Customer - Meet the customer metrics (CSAT) and NPS target for business
Financial - Contribute towards cost saving and financial optimization projects.
People - Culture fit - aligned to our Grab 7 principles.