Room Attendant

1. Responsible for the cleanliness of assigned guest rooms and service areas.
2. Offer all possible assistance to guests and respond to guests' request.
3. Clean and provide supplies to guest rooms according to standards and procedures.
4. Ensure master keys are kept secure at all times.
5. Keep trolley neat and adequately supplied.
6. Maintain all equipment in good working condition.
7. Keep linen room neat and in good order.
8. Report any loss or damage of linen, furniture, fixture or equipment to the Floor Supervisor.
9. Report maintenance deficiencies to the Captain or Supervisor.
10. Provide a courteous and professional service at all times.
11. Maintain good working relationships with own associates and all other departments.
12. Do turndown service when required.
13. Ensure guest needs and reasonable requests are met.
14. Seek opportunities to continually improve guest service and exceed guests' expectations.
15. Promote the hotel products and services.
16. Liaise with Mini-Bar Supervisor and Front Desk Team for billing and settlement.
17. Adhere to the hotel's security and emergency policies and procedures.
18. Carry out other tasks as directed by Floor Supervisor and Management.