Sale Consultant - Luxury Brand - Thu Nhập Từ 10-35 Triệu, Nhận Việc Ngay

1. Position Objective
The Luxury Sales Consultant is directly responsible for sales revenue, customer experience, and client relationship development at BYFAS, ensuring that every transaction not only generates revenue but also upholds BYFAS's standards of Luxury Service, Brand Image, and Founder/Maison Experience.
Mandate: "Convert every qualified client interaction into a high-quality luxury relationship and sustainable revenue for BYFAS.
I. SCOPE OF WORK
1. Luxury Sales & Revenue
● Advise on and sell Couture, Couture Áo dài, Ready-to-Wear, silk, accessories, and other products within the BYFAS ecosystem.
● Proactively engage and advise clients, converting interactions into revenue.
● Be accountable for individual monthly sales targets.
● Execute the full sales process: Lead → Consultation → Fitting/Experience → Proposal → Closing → Payment → Delivery → After-sales.
● Proactively upsell and cross-sell suitable products.
● Closely follow up with clients interested in made-to-measure, bespoke designs, or high-value products.
● Coordinate with Design, Atelier, Production, and Operations teams to ensure commitments to clients are fulfilled.
2. Luxury Clienteling & CRM
● Build and maintain an individual client book.
● Classify clients into the following categories:
○ VIP / VVIP
○ High Potential
○ Existing Client
○ New Client
○ Prospect
● Record complete information on purchase history, measurements, preferences, style, intended occasion, budget, and other details necessary for clienteling.
● Proactively follow up after every consultation or transaction.
● Build long-term relationships rather than focusing solely on individual transactions.
3. Client Experience
The Luxury Sales Consultant must ensure that clients receive an experience consistent with BYFAS's luxury positioning:
● Proactively welcome clients and introduce the Maison.
● Provide in-depth consultation on the product's design, craftsmanship, materials, silk, cultural story, artistic value, and heritage.
● Do not use high-pressure sales tactics, offer unauthorized discounts, or take actions that could damage the brand image.
● Keep client information and information related to Couture products confidential.
4. Lead Management
Manage assigned leads from walk-in clients, social media, the website, hotline, referrals, events/exhibitions, private clients, the Founder/Management, and business partners.
Requirement: No lead should be lost due to delayed responses or insufficient follow-up.
5. After-sales
● Track delivery status.
● Assist with fittings and alterations when needed.
● Receive client feedback and coordinate its resolution.
● Proactively maintain post-purchase relationships.
● Encourage repeat purchases and referrals.
6. Brand Representation
The Luxury Sales Consultant is one of BYFAS's frontline representatives.
Therefore, the role requires the employee to:
● Comply with grooming and dress-code standards.
● Communicate professionally.
● Have a thorough understanding of the Brand DNA.
● Have a thorough understanding of the entire product portfolio.
● Avoid statements or behavior that could negatively affect BYFAS's image.
● Do not make unauthorized commitments to clients regarding prices, discounts, delivery timelines, designs, or policies.