Sale Director

1. Sales Management:



- Establish sales objectives by planning and developing annual sales target, promotions, campaigns, product launch, events, sales budget to deliver company business goals in both enrollment & revenue objectives.

- Develop and implement yearly, quarterly, monthly, weekly sales objectives, promotion, motivation contest to drive desire result.

- Ensure a thorough process goes into implementation and delivery of sales, revenue, and marketing targets; in conjunction with the AM/Head Teacher for all Yola products. Identify process bottlenecks (if any) and take prompt action to solve the issue completely.

- Manage sales result closely, analyze current sales strategy and actual result, suggest solutions for improvement.

- Demonstrate sales ability and proactively support team when needed, meet with potential clients to ensure customer experience or to close sales when appropriate.

- Review, update customer persona profiles to provide the best suitable sales scripts, objection handling, service to appropriate customer profiles.

- Use data to analyze business and individual performance. Maintain both high level and detail report, analysis for business result, customer insight, sales operations management & strategic decision and planning.

- Attend sales educational events and seminars.

- Design, monitor and ensure the efficiency of Sales commission scheme.

- Review, manage and responsible for Sales team's KPIs as well as sales team members' individual KPIs.



2. Sales Team Operations: Be responsible for all aspects of the Sales & Customer Care operations:



- Work with Academic & Operation team for class scheduling, teaching hours.

- Student satisfaction levels and re-enrolment rate .

- Quality of Customer Experience in line with strategic objectives of organization, which will include Brand Behaviors, through feedback and complaints systems.

- Ensure the data input process & data usage of customer contact & sale information.



3. Others:



- Understand and act according to Company Vision, Mission and Core-values.

- Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture.

- Understand the competitive landscape and market trends.

- Ability to identify and solve client issues strategically.



4. Human Resources: Be responsible for Performance and development of all Sales team members.



- Sales Team, Product Sales Team & Individual KPIs.

- Training needs are identified and training plan in place with the Training Department.

- Identification and development of key talent and successors in key positions at their designated centers.

- Responsible for a high-performance team. Maintain sales staff by recruiting, selecting, orienting, training employees. Counseling and disciplining employees; planning, monitoring and appraising job results.

- Train, mentor, coach sales team to ensure the efficiency.

- Ensure the right person for right focus by appointing & attracting right employee profile, following up on work results.



5. Budget management:



- Manage the overall spending of Sales team. Direct spending to ensure the highest efficiency and quality and to support the activities of the centers.



6. Communication:



- Manage the communication within and between all departments of the organization to ensure planning, implementation, and continuous improvement of designated center operations.



7. Brand Management:



- Make sure that centers' image and operations reflect the Yola brand image and behaviors



8. Campus and Organizational Support:



- Support the overall operation of their designated centers and the national activities of the organization.



9. Teaching Quality and Delivery:



- Work closely in conjunction with the AM/HT and Academic team to ensure academic quality and delivery to all students.



10. Evaluation & Reporting



- At all times Sales Director should know and be able to report on all aspects as required.

- Perform other duties assigned by CCO as required.