Sales Admin

* Administrative & Documentation
- Prepare sales contracts, quotations, proposals, and other documents. • Maintain and update customer databases, sales files, and reports.
- Track booking requests, contracts, payment status, and follow-ups.
- Assist with scheduling, meeting minutes, weekly and monthly reports.
* Sales Coordination
- Coordinate with Reservation, Front Office, Revenue, and Operations to confirm room availability and booking details.
- Support the Sales team in preparing materials for client meetings, sales kits, and site inspections. •Follow up with clients, partners (corporate/TAS/MICE/OTAs), and ensure timely communication.
- Assist with the organization of sales events, promotions, and familiarization trips (FAM trips). * Customer Service
- Handle basic customer inquiries through email/phone and provide accurate information.
- Support guests with booking amendments, special requests, and pre-arrival arrangements.
- Maintain professional communication with clients to enhance satisfaction and long-term relationships.