Sales Associate & Care

Chanbyt is looking for a
Sales Associate & Care
professional to own the full customer journey across our social and digital channels - not just answering questions, but actively consulting, styling, and closing sales. This is a frontline role that combines product expertise, a strong fashion eye, and sales skill to grow revenue and build loyalty to the Chanbyt brands.
Chanbyt Company Limited is a Ho Chi Minh City-based apparel and fashion company, founded in 2021, shipping worldwide. Chanbyt is transforming into a multi-faceted apparel enterprise, combining design and manufacturing capabilities across in-house brands.
What You'll Do
Serve as the primary sales and care point of contact across Facebook, Instagram, TikTok, Zalo, and livestream channels, covering both pre-sales consultation and post-sales support.
Consult customers on product fit, fabric, and styling, recommending full outfit pairings across the Chanbyt Chaco, Chara, and Chawo collections based on occasion, body type, and personal style.
Apply strong fashion aesthetics and knowledge of garment construction, fabric quality, and key apparel techniques (cutting, tailoring, finishing) to answer technical questions confidently and build customer trust.
Drive sales conversion: upsell and cross-sell complementary pieces, follow up on cart/checkout drop-offs, and turn inquiries into closed orders.
Own revenue and satisfaction targets: tracking conversion rate, average order value, response quality,... against monthly KPIs.
Handle end-to-end order support (status, shipping, returns, exchanges), resolve complaints and queries.
Lead or actively support livestream sales sessions with real-time product consulting, styling demonstrations, and audience engagement that drives on-the-spot purchases.
Monitor customer reviews, share insight with Design, Merchandising, and Marketing, and actively encourage positive reviews and testimonials.
Apply AI tools to streamline consulting and daily workflow - drafting responses, summarizing threads, and speeding up FAQ and reporting tasks.
Requirements
Minimum 1 year of experience in sales, consulting, or customer care, ideally in fashion, apparel, or retail.
Strong, demonstrable sense of style, able to coordinate outfits confidently for different occasions and body types.
Solid understanding of fashion/apparel products - fabrics, fit, construction, and key garment techniques.
Proven ability to drive sales conversion, not just respond to inquiries
Excellent written Vietnamese communication skills; basic English is a plus.
Comfortable using Facebook Page/Business Suite, Instagram, TikTok Shop/Seller Center, and Zalo OA; livestream selling experience is a strong plus.
Able to apply AI tools to daily work.
Patient, persuasive, detail-oriented, and able to multitask under pressure.
Positive, proactive attitude; willing to work some evenings/weekends during peak campaigns and livestreams.
What We Offer
Compensation & Growth
Monthly salary plus performance bonus.
Social, health, and unemployment insurance per Vietnamese Labor Law.
Direct mentorship from the Fashion Design Manager cum CEO
Hands-on training in social commerce, live-stream selling, and customer experience for a growing D2C fashion brand.
Young, dynamic team environment.
Opportunity to grow into related fields of Customer Experience development.
Work-Life Balance
15 days of paid time off per year, including 3 days of paid sick leave.
Working hours: 9:00 AM start (90-minute lunch break, early check-out available).
Work schedule: Monday to Saturday.
Flexible work arrangement: remote or on-site.
Others
Allowances for transportation, meals, and phone.
Free snacks and coffee in the office.
Staff discounts on company products.
Holiday/Tet gifts and vouchers.
Apply here or send your CV to [protected info]