Sales Coordinator (Intern)

* Main Purpose of the Role: Support Sales (AO) to achieve the given target for each service with high revenue by enlarging the client base through highly satisfactory service delivered to clients.
* Major areas of responsibility: This job description reflects management's assignment of essential functions; nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any
- Sales Support
+ Sending rate requests/rate filing requests/free time to commercial teams
+ Create quotations in the system, send/update quotations to customers according to avoid the manifest correctors.
+ Update schedules/services changes to customers
+ Receive phone calls & reply emails when Sales are out of office.
+ Checking the spaces/Equipment
+ Update the booking/EQ forecast to Sales Managers & related departments.
+ Coordinate with other departments to settle problems if any.
+ Meeting preparation : customer performance report/pending issues/...
- Customer follow-up
+ Use CRM system to monitor the customer performance by vessels, by service, by NOR, by weekly, by month,...
+ Monitor new & lost customer to achieve the target
- New Lead: Assist A/O to develop more new customers by calling all potential leads, fix appointments with new clients
- KPI's:
Supporting AO to achieve all below KPI's :
+ 100% achieve the sales target per vessel per service
+ 45 customer visits/month
+ Get 2 new customers/month
+ Monitor less than 2 lost customers/month
+ Rate filing : 99% accuracy
+ Coordinate with S/C to deliver 2 sales lead/month at least