Sales Coordinator (Nhân Viên Điều Phối Kinh Doanh)

• Complete the relevant Hilton University courses promptly and pass the tests.
• Maintain an efficient filing, tracing and correspondence system for the division.
• Ensure that all incoming correspondence is replied within 24 hours and properly put on trace or file.
• Handle the coordination of follow-up actions by Sales & Marketing team members or other departments with relations to Sales.
• Prepare and send out quotations or contracts to travel agents and tour operators or related personnel.
• Update and maintain an update mailing list, handling and directing mail activities.
• Administer and coordinate any sales activities.
• Ensure that collaterals and promotional materials are on hand at all times.
• Responsible for internal communication such as departmental briefings, liaison with other departments and team member relations.
• Maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and team members.
• Perform related duties and handle special projects as assigned by the Director of Sales / Assistant Director of Sales.
• Attend daily departmental briefings and discussions.
• Issue communications and information regarding sales.
• Enhance and promote effective response to customer needs.
• Enhance teamwork among colleagues for effective performance, demonstrating honesty, care and non-discrimination in all relationships, establishing effective team member relations.
• Inform clients of current rates, tour operators on outlet promotions as well as any changes in rates by letters, fax and telephone calls.
• Maintain high level of exposure for the hotel in major market areas through telephone calls, fax, contacts and written communication to represent the hotel.
• Assist the Sales Manager and Sales Executive in conducting hotel inspections for all walk-ins, meeting groups and contracted clients.
• Inform customers promptly about all changes in hotel information.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.