SALES DIRECTOR

Trung tâm tiếng Anh Yola

Hết hạn: 30/10/2021

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Job Description

JOB DESCRIPTION

Sales Management:

Establish sales objectives by planning and developing annual sales target, promotions, campaigns, product launch, events, sales budget to deliver company business goals in both enrollment & revenue objectives.
Develop and implement yearly, quarterly, monthly, weekly sales objectives, promotion, motivation contest to drive desire result.
Ensure a thorough process goes into implementation and delivery of sales, revenue, and marketing targets; in conjunction with the AM/Head Teacher for all Yola products. Identify process bottlenecks (if any) and take prompt action to solve the issue completely.
Manage sales result closely, analyze current sales strategy and actual result, suggest solutions for improvement.
Demonstrate sales ability and proactively support team when needed, meet with potential clients to ensure customer experience or to close sales when appropriate.
Review, update customer persona profiles to provide the best suitable sales scripts, objection handling, service to appropriate customer profiles.
Use data to analyze business and individual performance. Maintain both high level and detail report, analysis for business result, customer insight, sales operations management & strategic decision and planning.
Attend sales educational events and seminars.
Design, monitor and ensure the efficiency of Sales commission scheme.
Review, manage and responsible for Sales team's KPIs as well as sales team members' individual KPIs.

Sales Team Operations: Be responsible for all aspects of the Sales & Customer Care operations:

Work with Academic & Operation team for class scheduling, teaching hours.
Student satisfaction levels and re-enrolment rate .
Quality of Customer Experience in line with strategic objectives of organization, which will include Brand Behaviors, through feedback and complaints systems.
Ensure the data input process & data usage of customer contact & sale information.

Others:

Understand and act according to Company Vision, Mission and Core-values.
Desire to own projects and exceed expectations, with ability to find solutions and deliver results within a rapidly changing, entrepreneurial, technology-driven culture.
Understand the competitive landscape and market trends.
Ability to identify and solve client issues strategically.

Human Resources: Be responsible for Performance and development of all Sales team members.

Sales Team, Product Sales Team & Individual KPIs.
Training needs are identified and training plan in place with the Training Department.
Identification and development of key talent and successors in key positions at their designated centers.
Responsible for a high-performance team. Maintain sales staff by recruiting, selecting, orienting, training employees. Counseling and disciplining employees; planning, monitoring and appraising job results.
Train, mentor, coach sales team to ensure the efficiency.
Ensure the right person for right focus by appointing & attracting right employee profile, following up on work results.

Budget management:

Manage the overall spending of Sales team. Direct spending to ensure the highest efficiency and quality and to support the activities of the centers.

Communication:

Manage the communication within and between all departments of the organization to ensure planning, implementation, and continuous improvement of designated center operations.

Brand Management:

Make sure that centers' image and operations reflect the Yola brand image and behaviors

Campus and Organizational Support:

Support the overall operation of their designated centers and the national activities of the organization.

Teaching Quality and Delivery:

Work closely in conjunction with the AM/HT and Academic team to ensure academic quality and delivery to all students.

Evaluation & Reporting

At all times Sales Director should know and be able to report on all aspects as required.
Perform other duties assigned by CCO as required.

JOB REQUIREMENT

Bachelor Degree and above with minimum 2-year experience in management or similar role in managing sales or operational teams.
Data and target driven mindset, a general understanding of business, sales and marketing.
Highly analytical and possesses creative and intuitive problem-solving ability.
Ability to communicate ideas and concepts clearly and accurately.
Excellent communication skills in both English and Vietnamese, be highly attentive to details and be able to manage time accordingly
Experienced practitioner in Microsoft Office and other related business software.
Readiness for Business travels.

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