Sales Executive - Nha Trang Marriott Resort & Spa, Hon Tre Island

HOTEL DESCRIPTION
Nha Trang Marriott Resort & Spa, Hon Tre Island is expected to fly the Marriott Hotels brand flag following the rebranding of Vinpearl Discovery Sealink Nha Trang and Vinpearl Discovery Golflink Nha Trang. The resort offers 829 units of guest rooms and suites and 2,3,4-bedroom villas that face a green golf course and a beachscape of white sand and golden sunshine. Food & Beverage offerings includes a large All Day Dining restaurant, a specialty restaurant, lobby lounge and pool bar. Guests can enjoy facilities such as infinity pools, children's pool, fitness Centre, spa, kids club, tennis courts and a recreation Centre. The resort also comes with 3 meeting rooms at a total event space of 300SM. The resort is expected to convert in Q3, 2023.
CORE WORK ACTIVITIES
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.