Sales Manager ( Quản Lý Kinh Doanh )

- As Center Sales Manager, you will lead the sales team at our center and provide day-to-day mentoring to the Educational Consultants (6 to 8 members) at TalkFirst. The main responsibility for the role consist of managing revenue growth while also enhancing our brand.
- You will also create a work environment that encourages teamwork, commitment & success. This will involve supervising, motivating, advising and helping a team of unique individuals with different backgrounds along with collaborating with Marketing & Academic department.
- We do care much about our customers' experiences & that's why the Sales Manager will be also reponsible for boosting the experiences of more than 400 active students at the center. Candidates will also have more opportunities to be the Center Director within a short period of time when we expand.
KEY RESPONSIBILITIES
- Sales Management
- Propose yearly and monthly Sales plan to the Center Director & Head of Sales Force;
- Manage the Sales team of your center and ensure the sales targets are achieved for the center;
- Communication of the sales targets, promotions and pricing to the Sales team;
- Run weekly sales meetings and set objectives for every sales member;
- Monitor the timely follow-up on leads across the end-to-end sales funnel and that the sales team is compliant at updating the leads in the system in a timely manner;
- Monitor renewals and engage with the service team to facilitate the renewal contract conversion;
- Support sales team members with their questions on how to handle exceptions as they arise and help individual to meet their sales objectives
- Report weekly sales performance.
• Sales & Marketing collaboration
- Ensure that all leads for which the sales team is responsible are entered in the system with the right form and the right source is associated to the lead;
- Identify inefficiencies in the coordination between the marketing and the sales team with respect to the management of the leads for each media owner in the marketing team;
- Attend the weekly customer insights meeting to identify the location marketing opportunities.
• Sales & Service alignment
- Collaborate with Service Officers to foster a strong working relationship between the Service Officers and Sales teams to deliver a consistent experience to our customers;
- Partner with the Service teams to ensure synergies are created between sales and service to drive internal revenues and products upselling;
- Facilitate productive communication between Sales and Service teams.