Sales & Marketing Manager

Sales & Marketing Manager serves as a key execution and coordination role within the Sales & Marketing team, taking ownership of day-to-day implementation, managing assigned team members, coordinating with internal departments and external partners, and ensuring that approved initiatives are delivered effectively.
Key responsibilities
Sales Execution
+ Implement approved sales strategies, plans, policies, promotion programs, and sales initiatives according to management direction
+ Develop detailed implementation plans, timelines, and action lists based on approved strategies
+ Coordinate with relevant stakeholders (Sales Agencies / JV Partners) to ensure smooth implementation of sales activities
+ Identify implementation issues, risks, and opportunities and propose practical solutions to management
+ Monitor sales progress, market conditions, customer feedback, and sales agency feedback
+ Follow up on sales-related matters with project partners and relevant internal departments
Sales Agency & Stakeholder Management
+ Execute approved marketing strategies and plans under the direction of the Head of Sales & Marketing and senior management
+ Coordinate communication of project information, sales policies, promotion programs, campaign updates, and operational instructions to agencies
+ Collect and consolidate feedback from agencies regarding customers, pricing, products, competitors, market conditions, and sales policies
+ Coordinate agency engagement activities, training programs, appreciation programs, incentive activities, and other relationship-building initiatives
+ Monitor agency-related activities and follow up on outstanding issues
+ Support management in evaluating proposals and initiatives related to agency development and engagement
Marketing Execution
+ Collaborate with internal teams (Marketing, Design) to come up with sales ideas
+ Coordinate the implementation of marketing campaigns, promotional activities, communication materials, and project branding activities
+ Manage the development and production of sales and marketing materials, including brochures, presentations, project visuals, sales kits, event materials, and other communication assets
+ Review marketing materials and vendor deliverables to ensure appropriate quality, accuracy, consistency, and timely completion
+ Manage the planning and execution of sales events, customer events, agency events, project ceremonies, workshops, appreciation programs, and other Sales & Marketing activities
+ Supervise on-site execution and coordinate issue resolution during events
+ Coordinate the preparation and review of materials used for project sales and marketing purposes
+ Coordinate the preparation, styling, decoration, and presentation requirements for show units, sales galleries, and other customer-facing areas when assigned
+ Manage the operation of the show units, conduct necessary site inspections and follow up on rectification or improvement items
After-sales Management
+ Manage and supervise the execution of after-sales activities and related administrative procedures to ensure timely, accurate, and professional handling of customer matters
+ Oversee customer-related administrative procedures and documentation throughout the post-sales process, including contracts, appendices, payment-related documents, customer information updates, and other required documentation
+ Coordinate the handling of customer requests, inquiries, complaints, and outstanding after-sales matters, ensuring that issues are properly tracked and followed through to resolution
+ Work closely with Legal, Accounting/Finance, project partners, customer service teams, and other relevant stakeholders to resolve administrative or procedural issues
+ Escalate sensitive customer cases, significant payment/debt issues, legal or contractual matters, exceptions to approved procedures, and other issues requiring management decisions or approval
Qualifications
+ Bachelor degree in Business Administration, Economics, Marketing, Communication, Real Estate or related fields.
+ Experience > 5 years' experience in sales, marketing, business development, project marketing, or related fields.
+ Knowledge and professional experience in residential real estate market is an advantage
+ Experience working with external agencies or real estare dvelopers
+ Strong communication, negotiation, and interpersonal skills
+ Ability to work independently, manage multiple stakeholders, and thrive under pressure
+ Key competencies: relationship management, result orientation, communication & presentation skills, problem-solving ability, task delegation and follow-up
+ Ownership of assigned tasks, cooperative, flexible, keen to learn new areas
+ Proficiency in speaking and writing English
+ Will be based in Ha Noi, but business trips to Hai Phong, Bac Ninh (2-5 times per month)