Sales Supervisor (gt channel)Công Ty TNHH Fonterra Brands Việt Nam

*** Role Purpose:
• Achieve company sales targets, plans and objectives while developing a professional business relationship with each customer in a designated territory.
• Achieve desired merchandising & displays standards
• Improve DSR's capabilities through in field training
*** The role is primarily responsible for but not limited to:
1. Sales volume and value
- Plan DSR targets Sales and Distribution targets.
- Achieve Sales, Distribution targets as planned.
2. Merchandising and displays at assigned parts of the trade
- Plan merchandising activity.
- Prominent displays.
- Effective usage of POSM.
- Effect all merchandising activities as per promotional plan.
3. Operational standards
- Manage route/journey in line with Fonterra Brands Vietnam norms.
- Minimum No of accounts per DSR.
- Minimum no of accounts per day.
- Minimum productivity rate.
- FIFO at distributors.
4. People development
- Work with DSR's on a planned itinerary to ensure proper execution of activities and train them in selling & merchandising.
- Provide necessary information to management to improve operational efficiency.
- Implement Field Sales coaching to enhance DSR/NR Sales Competency to achieve their goals of Career path, Development plan.
- Use Coaching & Feedback to support DSR/NR to maximize their KPIs assignment to achieve the peak performance.
5. Resolving Customer Complaints
- Quick resolution of customer complaints to enhance customer loyalty.
- Sales supervisors have a duty to address customer complaints related to product or service sales.
6. Administration and reporting
- Accurately operate DMS to ensure sales reports on the performance of various products.
- Provide daily/ weekly/ monthly reports as specified
- Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business.
- Report on suggested improvements to RSM for approval.