Sales Supervisor (GT Channel)

1. Sales volume and value:
+ Plan DSR targets Sales and Distribution targets.
+ Achieve Sales, Distribution targets as planned.
2. Merchandising and displays at assigned parts of the trade:
+ Plan merchandising activity.
+ Prominent displays.
+ Effective usage of POSM.
+ Effect all merchandising activities as per promotional plan.
3. Operational standards:
+ Manage route/journey in line with Fonterra Brands Vietnam norms.
+ Minimum No of accounts per DSR.
+ Minimum no of accounts per day.
+ Minimum productivity rate.
+ FIFO at distributors.
4. People development:
+ Work with DSR's on a planned itinerary to ensure proper execution of activities and train them in selling & merchandising.
+ Provide necessary information to management to improve operational efficiency.
+ Implement Field Sales coaching to enhance DSR/NR Sales Competency to achieve their goals of Career path, Development plan.
+ Use Coaching & Feedback to support DSR/NR to maximize their KPIs assignment to achieve the peak performance.
5. Resolving Customer Complaints:
+ Quick resolution of customer complaints to enhance customer loyalty.
+ Sales supervisors have a duty to address customer complaints related to product or service sales.
6. Administration and reporting:
+ Accurately operate DMS to ensure sales reports on the performance of various products.
+ Provide a daily/weekly/monthly reports as specified.
+ Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business.
+ Report on suggested improvements to RSM for approval.