sales supervisor (telesales) - Giám sát kinh doanh

Mô tả Công việc
1. Sales operation planning, management and monitoring:
Delivery the sales targets
Manage tele sales agents, field sales agent through team leaders
Maintain of low attrition rate for agents and team leaders
Agents and team leaders to be fully equipped, trained along with regular coaching to ensure they are able to do their job and perform as per company standards
Ensure all the audit requirements are met and follows the policies laid down by the company
Ensure the changes in the policies are communicated in time to staff
2. People development, training and motivation:
Recruitment of agents
Termination of agents on account of non-performance / disciplinary issues
Implementation of any process which helps improves process efficiency
3. Problem Complexity:
Routine Problem - Agent not reporting to work, non-adherence of the process by an agent / team - leader
Non routine - Non-cooperation by team leaders, agents on a certain policy/process of the company to adhere to the changed policy, non-delivery of targets, reduction of no of seats
4. Performance measures
Daily & monthly originations of loans/insurance policies
Daily & monthly productivity MIS reflecting the calling & conversion metrics
Monthly Attrition MIS
Updated training deck to be maintained, daily feedback and coaching diary to be maintained. Finally result to show the effectiveness.
Satisfactory Audit ratings and visit memo's