I. KEY RESPONSIBILITIES
Receive and analyze Inquiries, handle Pricing & Quotation for Key Account customers.
Work with Agents to obtain rates, check space availability and optimize transportation solutions.
Coordinate with Sales, Key Account & Operations to monitor and execute shipments.
Provide customer service, handle feedback and resolve arising issues.
Support Sales in upselling/cross-selling and maintaining customer relationships.
II. JOB DESCRIPTION
Inquiry Handling, Quotation & Transportation Solutions (Pricing & Quotation)
Inquiry Handling & Analysis: Evaluate transportation requirements from Key Account customers to understand their needs regarding routes, timelines and cargo specifications.
Working with Overseas Agents: Directly liaise with the global agent network to check buying rates, negotiate the best costs and check space availability.
Cost Calculation & Solution Development: Consolidate all costs (local charges, freight, additional charges, etc.) and calculate optimal financial solutions to provide the most effective transportation options for customers.
Quotation Preparation & Submission: Directly prepare and provide competitive and professional quotations to Key Account customers in accordance with agreed rates/service agreements.
Booking Confirmation & Space Arrangement: Negotiate and finalize selling rates, secure bookings with overseas agents, and proactively resolve arising issues related to rates and space, especially during peak seasons.
Operations Coordination & Customer Service (Operations & Service)
Cross-functional Coordination: Work closely with Key Account, Sales and relevant departments to execute shipments, monitor progress and ensure service quality.
Feedback & Complaint Management: Receive, handle and respond promptly to customers' inquiries, requests or issues arising throughout the service supply chain.
Information Updates: Proactively update customers on shipment progress, arising issues and proposed solutions in a transparent, professional and timely manner.
Business Support & Others
Customer Relationship Development: Maintain and nurture relationships with existing Key Account customers; simultaneously support the Sales team in identifying new business opportunities (upsell/cross-sell).
Reporting & Others: Prepare periodic reports on work performance, update system data and perform other tasks as assigned by the direct Manager.
III. JOB REQUIREMENTS
Bachelor's Degree in Logistics, Import-Export, Economics or related fields.
At least 1 year of experience in Customer Service, Sales Support or Logistics Operations in a Forwarding/Logistics environment.
Good English communication skills.
Logical thinking, hardworking, eager to learn and proactive in work.
Effective communication, coordination, negotiation and problem-solving skills.
Proficient in Microsoft Office.
Careful, proactive, responsible and able to work under pressure.
Customer service-oriented mindset and a strong desire to develop a long-term career in the Logistics industry.
III. BENEFITS
Competitive Income - Rewarded Performance: Attractive salary, periodic reviews based on performance. Actual bonus of 3-8 months' salary/year (13th Month Salary & KPI) + Sales Bonus (if applicable) + Holiday/Birthday bonuses.
Flexibility for Better Performance: A supportive environment that promotes work-life balance.
Full coverage of Social Insurance, Health Insurance, Unemployment Insurance, private health insurance, annual leave; learning opportunities and a clear career advancement path.
Transparent Culture - Empowerment: Performance-based evaluation; high performers are recognized and given opportunities for rapid development.
Convenient Working Experience: In-house canteen, comfortable working environment and fully equipped facilities.
Connection & Recharge: Domestic & overseas company trips, periodic health check-ups, Year End Party and internal activities.
Most employees receive 3-5 months' bonus per year; top performers may receive more based on performance. We are not looking for people who simply complete tasks, but for those who want to grow with the company for the long term.
IV. WORKING HOURS
Monday to Friday: 8:00 AM - 12:00 PM, 1:30 PM - 5:30 PM;
Saturday: 8:00 AM - 12:00 PM, 2 Saturdays off per month.
V. WORK LOCATION
39-41 B4 Street, An Khanh Ward, Ho Chi Minh City (formerly Sala, District 2)
VI. CONTACT
Email: [protected info]
Phone: (+84) 28 3636 3888 - Ext: 110 (Ms. Vi)