Company Overview:
At TechX, we are pioneers in delivering cutting-edge solutions that empower businesses to thrive in today's digital landscape. With a strong focus on Cloud Transformation (AWS), Data Modernization, and Generative AI, we bring unparalleled expertise to drive innovation, efficiency, and growth for our clients.
We specialize in banking and financial services, retail, manufacturing, and transportation, delivering impactful solutions that address industry-specific challenges and significant market shifts.
Together, we'll build a future where innovation knows no limits.
Job Overview:
We are looking for a Sales Support who will play a key role in ensuring seamless execution and post-sales success for our top enterprise clients. This role is ideal for someone who is organized, detail-oriented, and customer-focused, with strong coordination and communication skills. You will act as a vital connector between clients and internal teams (Product, Delivery, Engineering), helping to maintain alignment and ensure client satisfaction across the entire customer journey.
Key Responsibilities:
1. Client Support & Coordination
Follow through on key post-sales activities including: meeting notes, document handovers, action tracking, and project updates
Coordinate closely with internal teams (BA, PM,
Developers) to ensure customer commitments are met
Log and manage all customer communications and timelines in CRM and other tools
2. Communication & Relationship Management
Maintain clear and professional communication with enterprise clients (banking, aviation, fintech, etc.)
Serve as a reliable point of contact for operational updates, helping clients feel supported and informed
Represent TechX's service excellence and contribute to long-term client trust
3. Internal Collaboration
Partner with
Account Managers and Sales Coordinators to ensure a seamless customer experience
Provide feedback to improve delivery processes and documentation
Collaborate on special projects and prepare client proposals, bidding documents, and other client-facing materials
4. Process & Execution Discipline
Ensure workflows, documents, and CRM records are properly maintained
Operate with a "no task left behind" mindset - small details matter
Take ownership of checklists, delivery deadlines, and team schedules
Key Requirements:
Bachelor's degree in Business, Marketing, IT, or related field
2 years of experience in Customer Support, Sales Support, or Key Account Management
Familiarity with CRM systems, document workflows, and collaborative tools
Strong attention to detail and ability to manage multiple timelines and priorities
Excellent communication and interpersonal skills, both in Vietnamese and basic English (especially email)
Experience working with large clients in banking, aviation, and insurance.
What We Offer:
Innovative Environment: A dynamic and collaborative work environment where innovation is encouraged.
Professional Growth: Opportunities for professional growth and development through continuous learning and exposure to cutting-edge technologies.
Competitive Package: Competitive salary and benefits package
Impactful Work: The chance to work on cutting-edge projects with industry-leading clients, making a tangible impact on their business success.
Apply now!
Due to the high volume of applicants, only shortlisted candidates will be contacted. We apologize for this inconvenience!