SAP Consultant (CO - Controlling)

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1. Ensure KTBR (Keep the Business Running) & Operation Excellence for in-charge SAP module(s)
• Ensure effective troubleshooting to resume normal operation ASAP and within SLA (Service level agreement)
• Perform quality service covering service request fulfillment, technical consultancy, incident & problem management, change management, continuous improvement project (CIP), IT compliance, emergency concept, customer satisfaction, etc.
2. SAP Project Management & Participant
• Roll-out central projects for in charge SAP modules (includes upgrade, integration, transfer, removal of processes in responsible areas, data migration, perform integration test, user acceptance test, documentation, user training, etc.)
• Ensure quality project deliveries in term of SoW, progress against schedule and within resource allocation (time, budget, capacity, etc.)
3. Ensure CIP - Continuous Improvement for in charge services
• Continuous review operation, SAP process health-check for assigned plants, closely partner with stakeholders for improvement opportunities (cost reduction, efficiency, automation etc.)
• Develop and implement CIP solutions for standardization & optimization
• Validate and support PIA (Process Improvement Activities)
4. Knowledge Management
• Training: Perform quality knowledge transfer towards end users, key users, proxy or at assignment to enable services, secure operation, sustain/ improve service quality
• Learning: knows BBM standard processes (PID) and details of functionalities, able to understand business requirements and identify deviations; continuously develop knowledge on responsible areas or where organization has demand to perform effective services