SAP LOG Consultant

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Job Description
1. Ensure KTBR (Keep the Business Running) & Operation Excellence for in-charge SAP module(s):
• Perform effective troubleshooting to resume normal operation ASAP and within SLA.
• Perform quality service covering service request fulfillment, technical consultancy, incident & problem management, change management, CIP, Compliance, emergency concept, customer satisfaction, etc.
2. SAP Project Management & Participant:
• Roll-out central projects for in charge SAP modules (includes upgrade, integration, transfer, removal of processes in responsible areas, data migration, perform integration test, user acceptance test, documentation, user training, etc.).
• Ensure quality project deliveries in term of SoW, progress against schedule and within resource allocation (time, budget, capacity, etc),
3. Ensure CIP - Continuous Improvement for in charge services:
• Continuously review operation, SAP process health-check for assigned plants, closely partner with stakeholders for improvement opportunities (cost reduction, efficiency, automation etc.)
• Develop and implement CIP solutions for standardization & optimization
• Validate and support PIA (Process Improvement Activities)
4. Knowledge Management:
• Training: Perform quality knowledge transfer towards end users, key users, proxy or at assignments to enable services, secure operation, sustain/ improve service quality
• Learning: knows BBM standard processes (PID) and details of functionalities, able to understand business requirements and identify deviations; continuously develop knowledge on responsible areas or where organization has demand to perform effective services
5. Other tasks:
• Additional responsibilities, tasks, projects assigned by leader.