Sea Logistics ISC Customer Care Specialist (Booking)

- Work location: 19 th Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da District, Hanoi.
- Work hour: 8:00 - 17:00, from Monday to Friday, one Saturday morning/month.
* Job description
+ Ensure booking confirmation to be released timely and accurately to vendors.
+ Ensure the shipments are planned, arranged and loaded based on customer instructions.
* Your tasks and responsibilities
+ Provide the necessary trainings to vendors on how to place the booking with Kuehne+Nagel.
+ Receive vendor bookings submitted via Electronic Data Interchange (EDI) or manual.
+ Create Shipping Order (SO) numbers and update manual booking into GTN (system).
+ Convince vendors to submit bookings via EDI instead of manual one.
+ Ensure vendor bookings to be placed with full information as per Standard Operations Procedure (SOP) / Delivery Instruction (DIA) requirements.
+ Check and Approve GTN booking and release GTN booking confirmation to vendors within agreed SOP timeline
+ Create and update job file per SO in system.
+ Record late / revised bookings in vendor compliant report.
+ Ensure the list of GTN bookings to be provided timely and accurately to Shipment Planning team for Cargo Planning and Shipment Planning Result (SPR) release to customers.
+ Ensure all approved SOs are reflected in Warehouse Management System (WMS) for CFS cargo receiving.
+ Manage vendor performance in term of booking accuracy & timeliness to minimize the impacts to shipment planning step.
+ Receive the cargo trouble reports included photos from CFS team, send to vendors and manage them to fix within allowed timeline / before container loading.
+ Receive Container Yard (CY) bookings and approve and release booking confirmation based on the instruction of Shipment Planning team.
+ Be willing to support team/ colleagues in peak season / high workload.
+ Initiate and propose new ideas to improve the GTN platform/ booking handling process based on vendor/ customer requirements
+ Other duties as assigned.