sea logistics operational care Specialist

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. You will be enabling transport activities by executing bookings, entering orders + generating all required import documentation while liaising with our Customer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.

• To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
• To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
• To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
• To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
• To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
• To escalate issues as relevant, + to support the resolution of claims + disputes.
• To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.
• To release cargo in line with working instructions + Financial Guidelines.

• Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
• Having 2 years working experience in Sea Logistics Import Operations is an advantage.
• Good knowledge about international freight forwarding.
• Being customer-oriented, willing to learn, detail-oriented, organized.
• Good at communication + time management skills, having ability to work under pressure.
• Good command of English (both verbal & written).

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.