Secretary - Kitchen (Thư Ký Bếp)

As the Kitchen Secretary, you will be responsible for performing the following tasks to the highest standards:
• Maintain high customer service focus with the customers always in mind.
• Possess a positive attitude, take responsibility and initiative to resolve issues, communicate clearly with customers and colleagues.
• Motivated and committed, approach all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Respond quickly and positively to changing requirements including those on performance.
• Maintain high team focus by cooperating and supporting colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
• Actively promote the service and facilities of Hilton hotels to guests and suppliers.
• Perform all duties and responsibilities safely for yourself and others in the workplace.
• Prepare the supervisors' files for briefings, including daily function sheets and documents of other Kitchen activities held in the hotel.
• Handle team members' particulars and enquiries on public holidays, vacation days due to them and recording of their medical records.
• Arrange team members' uniform requests and filing of accident reports.
• Fill productivity forms pertaining to the number of team members' strength in their respective sections, overtime hours and number of extra labour involved.
• Check weekly duty rosters, keeping track of changes in shifts and team members on emergency leave such as medical leave or compassionate leave.
• Record these in the attendance report including split shifts and transportation claims.
• Arrange Kitchen department and Kitchen office requisitions such as office materials, food and beverage requests, and market lists to ensure sufficient stock.
• Collect mails, write letters, memorandums and follow up on memos.
• Attend F&B and Kitchen department meetings, keeping attendance, writing minutes and sharing the minutes to all concerned.
• Handle requests by other departments concerning the Kitchen department and process cake orders.
• Type and follow up on six months objectives, arranging team member and manager discussions for the employee's progress report and assist in translations where necessary for team members.
• Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.
• Take charge and ensure that the filing system in the Kitchen office is effective.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out any other reasonable duties and responsibilities as assigned.