Senior Account Executive pmax

Project management:
On top of multi-project and manage overall client portfolio under support from Account Manager :
- The project type is vary from creative/content to media performance
- Provide direction for team to execute project and manage on top performance, risk management, client status management
- Supervise the day-to-day operation of the project team to meet KPI and Objectives
- Identify key issue in different context and perspective to deliver project objectives
Join and win client pitching project independently with nature project under 1,000MB or purely media
Able to lead 2-4 projects at complex level simultaneously
Solution provider:
Understand and provide marketing solution to clients in order to deliver project objectives and KPIs:
- The solutions include creative concept and branding, content and media performance
- Understand client vertical knowledge and product and marketing.
Manage client expectation to ensure timelines, progress, budget, and client deliverables, while achieving the expected profit for the company: The client working with is marketing manager and marketing lead
Acting as the main point of contact between client & agency to take the role of supporting and consulting
Uncover new opportunities through networking and turn them into long-term partnerships
Client leadership:
Build and develop strong relationships with clients team through the proposal & implementation process, ensuring that the solutions we develop meet client needs : The relationship building is from lead to manager level of client
Provide professional support to maximize customer loyalty
Respond to inquiries and resolve issues to the customer's satisfaction reach 65% NPS KPI
People leadership
Mentor 1-2 Intern/Trainee and motivate them to deliver tasks at the highest quality
Provide clear roadmap & guidance and always-on improving leadership to catch up the promotion process