Senior Account Manager (influencers/kols)

Key Responsibility:
- Understand client language and manage their expectations by providing sound advice with influencer channel
expertise
- Manage project execution, work closely with creative and influencer management team to deliver Stella's
standard quality.
- Take responsibility from project briefing to planning and presenting to clients
- Predict potential issues, manage internal & external conflict. Offer solutions when issues/conflicts occur.
- Deliver report on time. Strickly follow liquidation process and liquidate on time
- Coaching & inspiring team members to upgrade skills, knowledge & motivation
- Proofread and oversee influencer generated branded content to ensure we stick to campaign timelines and
deliverables
- Identify influencer for brand campaigns and programs that maximize ROI and achieve campaign KPIs
- Compile, analyze and assess the performance of influencer marketing campaigns for strategic decisions and
improvements
- Build and maintain constructive and sustainable relationships with influencer, monitor event calendar and
coordinate brand campaigns
- Support to create partnership program or corporation package to optimise and leverage both sites relationship and benefits
Key Deliverables:
- Achieve 80% client satisfaction
- Achieve 100% Project KPI. 90% of influencer outcomes air on-time
- Deliver feasible proposal. Firm proposal after 3 rounds
- Issue & solution checklist. Issue will be solved within 48h
- 20% turn over rate in team.
- Deliver know-how tool kit once per year.
Qualification/ Requirement:
- 5 + experience in account management/ project management/ relevant experience.
- Excellent in communication skills
- Critical thinking, can-do attitude & solution oriented
- Ability to work under high pressure and collaborate with different type of people
- High EQ
- Knowledge in influencer insights