Senior Application Engineer - Metals

• Responsible for product recommendation, customized product applications, new product demonstration and troubleshooting for customers.
• Recommends solution and perform technical visits (meeting, audits, demonstrations, onsite trials, application tests & validation, field evaluation, troubleshooting, etc.) for customers with documentation.
• Reports quality issues / customers claims to relevant parts of the organization.
• Works with application equipment to provide solutions to enhance customer adhesives related processes.
• Reports technical results and contributes to customer presentations.
• Prepares and conducts internal and/or external technical trainings
• Works effectively on SBU and/or Regional specific projects. Contributes to project plans and helps the team to deliver project goals.
• Perform the laboratory work (incl. prioritization) for samples coming from customers and report technical results to customers.
• Prepares chemical reagents whenever necessary
• Quantifies, document and reports Henkel's solution's value to customers.
• Supports customer requirements and documentation such as TDS, MSDS, SGS testing report, RoHS warranty letter, etc
• Project management and coordination on technical aspects of product application. Is responsible to work closely with global/regional team and align on key projects and business priorities
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of Application Engineering team or project team members.
• Promotes internal SBU Innovations and best learning cross accounts.
• Respects and promotes the internal Henkel SHEQ rules