Senior Application Specialist (Invitro Diagnostics Medical Devices) - Attractive SalaryCTY TNHH Sysmex Việt Nam

Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Application Supervisor/ Manager's supervision.
• To assist Supervisor/ Manager in making plan and supervise field service activities under Service plan.
Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor's instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor's instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications. Active member of Customer Care team.
10. To support new employees in solving complex problem situations at customers. Responsible for investigating and proposing solutions to managers/ superiors in important and complicated matters related to the scope of responsibility.
11. To provide application, scientific and product information to customers and other departments in company.
12. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor's instruction