Mô tả Công việc
Role Overview
The Senior Application Specialist plays a critical role in supporting business growth by providing product expertise, clinical application knowledge, and regulatory support. This position serves as a bridge between Sales, Technical Service, Regulatory Affairs, and Customers to ensure successful product positioning, tender participation, customer satisfaction, and compliance with local regulations.
The incumbent will be responsible for product training, application support, tender consultation, product registration activities, and market intelligence, contributing to the company's competitive advantage and service excellence.
Key Responsibilities
Product & Application Support
Develop and maintain comprehensive knowledge of the company's product portfolio and related clinical applications.
Deliver product training and technical workshops for Sales teams, distributors, healthcare professionals, and end-users.
Conduct product demonstrations, presentations, and technical consultations to support
business development activities.
Provide application support and troubleshooting assistance to customers and internal stakeholders.
Collaborate with the Technical Service team to investigate and resolve product-related issues in a timely manner.
Tender & Business Support
Support the Sales team in preparing technical proposals, product specifications, and tender documentation.
Analyze tender requirements and recommend strategies to meet or optimize technical specifications.
Provide competitive analysis and technical insights to strengthen the company's market position.
Participate in key customer meetings and contribute technical expertise during sales negotiations.
Regulatory & Compliance Support
Monitor and stay updated on Vietnam healthcare regulations, product registration requirements, and regulatory changes.
Coordinate and prepare product registration dossiers and related regulatory documentation.
Liaise with local authorities, manufacturers, and regulatory partners to ensure timely product approvals and renewals.
Maintain regulatory documentation and product compliance records.
Project Management & Cross-functional Collaboration
Lead or participate in assigned projects related to product launches, registration activities, or strategic initiatives.
Coordinate with Sales, Marketing, Regulatory Affairs, Supply Chain, and Technical Service teams to ensure project success.
Support new product introduction activities and market expansion initiatives.
Market Intelligence
Monitor market trends, competitor activities, and emerging technologies.
Provide regular feedback and recommendations to Management regarding market opportunities and product portfolio development.
Build and maintain strong relationships with key customers, opinion leaders, and healthcare professionals.